Frequently Asked Questions
Everything you need to know about shopping with Alter Bridge
What are your shipping rates and delivery times?
Standard shipping typically takes 3-5 business days. Rates are calculated at checkout based on weight and destination, but we offer free shipping on all orders over $75.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
How do I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature on the website from 9 AM to 5 PM EST, Monday through Friday.